Our Performance enhancement approach is supported by our innovative technology. Our gamification together with our `KPI tool drives employee behaviour and desired outcomes.

Our agents know how they’re performing and where to focus, with performance goals tied to data digitally updated from business systems.

Engaging gamification dashboards provide benchmarks, updates, achievements, and social content to track progression

Attendance Management

  • Notification procedure
  • Validation of sick certificates
  • Resource pool to cover shifts
  • Return-to-work interviews
  • Disciplinary action measures
  • Incapacity measures
  • Key trend statistics
  • Extensive analysis
  • Benchmark with norms
  • Individual profiles
  • Clear policy communication
  • Team leader training
  • Training and development
  • Mentoring and support
  • Employee wellbeing programme
  • World of work