Exceptional customer experience happens by design, not by coincidence!
At CallForce our focus is to design and deliver the ultimate customer experience that’s why we are Customer Experience Specialists.
The CallForce experience involves drawing together data analytics and specialized training to transform your business, leading to improved performance, financial gain, and enhanced service. Our strategies together with our people come first approach have enabled many organizations to achieve and improve performance.
Partnering with CallForce
- Creating exceptional Customer Experiences
- Access to top Talent in SA
- Strong omni channel service delivery
- Digital transformation journey mapping
- Business Process Optimisation
- Dynamic analytics
- Continuous Improvement
- Business Value and Cost Savings
- National Footprint
- Cultural Affinities
- Empowering talent through blended learning
- Marketing insights and research
in South Africa
South Africa was chosen as the Worlds best outsourcing destination in 2018! Why is SA’s BPO Sector is growing at 22% annually due to:
- Excellent quality English and multi-lingual international languages
- Strong service and sales culture
- Large talent pools of skilled people
- Significant cost saving
- Strong international and local BPO expertise
- First class infrastructure and technology
- Future skills to service the digital BPO requirements
- Cultural affinity to UK, Australia and USA as well as Europe.
Candice Roberts is the founder and Managing Director of CallForce. In 2018 Candice has been recognised as an Endeavor Outlier and in 2017 Candice was chosen as a finalist for the EY Entrepreneur of the Year award and was also chosen as an Endeavor Entrepreneur in 2005 (www.endeavour.org) as her business was identified by this international entrepreneur incubator organisation as having high potential for growth and job creation in a developing country. Through this network she has benefited from the involvement of an international mentor in helping her grow the business. She also has access to MBA students from Cornell, Harvard, Georgetown and Chicago Universities who are available to work with her on strategies to grow the business.
National Sales Manager
Roshan Sookdeo is the National Sales Manager of CallForce. He has extensive experience in the staffing industry, initially carrying responsibility for the Coastal Regions for one of South Africa’s largest blue collar staffing providers. Roshan has a solid understanding of the South African labour landscape and has been an integral part of the CallForce team in terms of solution design and development for our client base.
Group Head: BPO Operations
Monica Mamdoo has a BA Psychology (UNISA)
20 years of continuous service
Strong operations management experience
2019 GBS Finalist Top Operational Manager
Gopal has been working as a senior executive in the Asia-Pacific Region for over 15 years, and has worked in Australia, New Zealand, India, Singapore, Malaysia, Hong Kong and the Philippines. He has worked across numerous vertical markets with such multinational corporations as Xerox and Ricoh. He has also participated in four successful new-business start-ups in India and Australia. Originally from a strong sales and marketing background, Gopal’s experience over three decades has given him an exceptional understanding of both the ITO/ BPO and Customer Experience, their challenges and requirements.
In a strategic advisory capacity, Gopal has advised a wide range of clients including global corporations, governments, trade missions, public sector companies, privately held companies and aid agencies. His advice has centred around strategic change and leveraging the potential of technology for strategic advantage. Gopal has a bachelor’s degree with honours in Commerce and post graduate diplomas in marketing, sales management and business administration.